Returning Items = still sometimes a nightmare.

I thought that these days with all the technological advances going on, returning one little item to a shop wouldn't be a problem. And usually its not, but I've had the week from hell with a little Topshop number. Here goes the story;

I bought a pretty little summer dress from the Topshop website last week, as you can see its very cute;



But when it arrived it had a black mark on it. Yes it may have been quite small but it's a pale/white dress and I wasn't happy! So I took it in to Topshop Southampton store to exchange it. Firstly they didn't have my size, which I wasn't too concerned about as I was happy enough to return it and try elsewhere or buy again online.

BUT then the sales assistant tried to tell me that I couldn't refund OR exchange it as it was purchased online. Ummm hello are you from 2005? Yes, I can do either of those in store thank you very much - i've studied your brand in such great depth I pretty much know everything there is to know about Topshop. And I KNOW that I can refund it in store. Obviously I didn't give her that rant but still. She was so unhelpful! I asked to speak to the manager and she simply replied "busy". Now I know why everyone I know complains about Topshop staff service. Eventuuuuually another staff member confirmed the fact that I was RIGHT and there was no problem at all, but did I get an apology? No of course I bloody didn't.

Topshop most definitely need to teach their staff to be polite and helpful little employees, not the sulky and uneducated "staff" they are now.